Customer interactions are often kept far away from IT staff. Demand for IT to deliver value directly to customers is changing that. As our staff begins to interact with our customers they’ll start building rapport. Over enough time this rapport can mature into a profound trust. Customers will open up to having staff interact directly with their customers. This new…
Month: April 2014
5 Steps To Effective Customer / IT Staff Interaction To Delight Customers
Organizational demand for IT departments to contribute value directly to customers is at an all time high. Many organizations are interfacing IT staff directly with customers. There’s tremendous opportunity in this synergy. But under the wrong circumstances this interaction will be nothing but a burden that decreases the organization’s ability to provide value. The following five steps are the foundation…
The Value of Consistently Formatted Code
Maintainable systems are crafted via many practices, one of which is readable code. In this video I connect the conceptual and technical aspects of effectively attaining consistenly formatted code to significantly boost readability and thus maintainability.
Empower Engineers To Decide
I kid you not this is how almost all software development plans are created. Watch the video… The Expert, A Hilarious Sketch About the Pain of Being the Only Engineer in a Business Meeting Ask yourself: Are you developing software this way? Then, ask yourself: What’s the desired impact on the organization and how will 7 red lines accomplish it?…
Secrets To Successful Software: Software Is Not The Point!
When an organization or individual engages in solving a problem or achieving a goal by investing in software development it can feel like a completely foreign endeavor. For some it’s scary, for others it’s unfathomable, but at the end of the day everyone wants results. I’m going to let you in on a little secret, the most successful development endeavors…